Frequently Asked Questions (FAQ’s)
Are there any web browsers that will not work for the webcast?
Microsoft Internet Explorer, Microsoft Edge, Netscape, and AOL Web Browser are not supported browsers. Both Microsoft Browsers default to blocking video content, and enabling this functionality requires many time-consuming steps that may not always work. Ancient web browsers such as Netscape and AOL Web browser do not support the modern video formats.
What browser do you recommend for optimal playback?
For desktop computers and most mobile devices, we recommend Google Chrome for the most trouble-free playback. You can download and install it here: https://www.google.com/chrome/ If you are having trouble in accessing the webcast, try refreshing the page, and if troubles continue, try another browser such as Google Chrome.
How do I know if I have access to a live webcast?
Click on My Account and login to view your subscriptions – it will show which live webcasts you have signed up for. You can also click on View Webcasts (if you are logged in) to view available webcasts you’ve purchased.
I purchased the webcast. Where does it show up?
Click on My Account to view your subscriptions and view the live webcast. You can also click on View Webcasts (if you are logged in) to view available webcasts you’ve purchased.
Can I view the live webcast using a Tablet or Smartphones?
Yes, Apple and most Android devices can play all live webcasts.
I can see the schedule, but not the video.
This is usually a browser problem related to Internet Explorer. Please try using either Firefox or Google Chrome. If on a mobile device, try a different browser. If you’re on a work network, see the firewall notes below.
I’m using Chrome on an Android Device, but the video won’t start.
This is usually a browser problem related to Google Chrome on Android. This doesn’t affect everyone who uses it, so currently the only fix is to try using a different browser. Most Android devices also come with a default “Internet” browser that should work–sign in as normal and continue. Chrome on iOS does not seem affected.
How do I make the video full screen?
You can do this by clicking the full screen button on the player. Hover over the video and click on the rectangular icon at the bottom right of the player.
The audio on the live webcast has stopped working, how do I fix it?
First, verify that your speakers are on and your player is not muted. There is an adjustable volume in your video player at the bottom left next to the play button–hover over it and drag it to the right to increase volume to full. If it has a line through it, that means the volume is muted; clicking on it will un-mute it.
In the event that your audio stops playing and it’s not muted or your speakers, please try restarting the browser by exiting completely.
What are your minimum system requirements?
Live webcasts require a high speed (broadband) connection for the best viewing experience. This stream is high quality. Mobile viewing is available on most Android and Apple devices. At minimum, you must have a 3Mbps download and a 1Mbps upload connection in order to guarantee a smooth video stream. Not sure of your connection? Test it here: http://www.speedtest.net
The best viewing experience occurs while viewing this webcast from a computer in a home, with a wired connection. Viewing from a public place (coffee shop, library or other similar locations) will not yield the best results, as these locations typically do not have fast WiFi connections, and will often reduce access or completely block access to webcast streams..
I am behind a school or corporate firewall. Can I view the video content?
Please consider that if you are viewing this from inside a school, there may be a firewall or other technology in place that may block video streams of this nature. Please make sure to check with your IT department to ensure that this stream is allowed to penetrate this technology. The ports required for video playback are 1935 and 443. Please unblock domains wowza.com and mrvideoonline.com.
Can I close my browser and come back to the streaming video throughout the day?
Yes. You are allowed one viewer to log in and out anytime throughout that day. Simply login as before.
Do I need a broadband connection to view content?
Yes. Dial-up connections will not be supported for the Live Webcast. You must have at least a 3Mbps download and a 1Mbps upload connection in order to guarantee a smooth video stream. Not sure of your connection? Test it here: http://www.speedtest.net
Why is my video still choppy when I meet all of the minimum system requirements?
You might be using a wireless network. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast. Try a hard-wire ethernet connection to improve your video quality.
Another source is often from too much activity on the computer. Try to close any unnecessary programs, or if using a laptop, plug it into AC power to allow for the best performance possible.
You may have the quality level forced to a level higher than your network can handle. Move your cursor over the bottom right of the player and check that “AUTO” is selected. This will automatically pick the right quality level for your network.
Can I watch this video stream on a wireless network?
We recommend that you do not use a wireless connection for this video stream. Wireless networks are inconsistent in sustaining the transfer rates used for the Live Webcast.
What if I do not have a broadband connection?
Unfortunately, you will not be able to watch live video. Please reference the minimum transfer rate requirements to view our live video stream. Please contact us via the email link below if you believe this to be the case.
What do I do if my question is not here?
Feel free to contact us via email at the link below. Please describe your question or problem thoroughly so we can help you better.